Ian McShane Rotating Header Image

January 29th, 2008:

First Apple 'Genius' Experience

If it was up to me, i’d just replace the cracked topcase on my Macbook myself. I’ve got the Macbook service manual (one that gets issued to the Official Apple Service Centre places) and it’s just as straight forward as I thought. However when I asked the Genius at my local Apple store if I can just get the topcase part to take out, it’s a no can do – you have to be trained to do it. It was with a little roll of the eyes as to say “what do you know about it” which annoyed me. When you make a reservation, they really should ask for a gauge of your technical competence. Even if the self-appraisal is taken with a pinch of salt, I’d rather not be talked to at length as if i’ve never used a computer before.

Not to be completely down on my visit there, although they don’t have the part in stock so I need to go back when they do, my problem was dealt with quickly and efficiently.
As soon as I mentioned the cracked topcase, before even getting the Macbook out of my bag, he acknowledged it was a known issue and started checking stock. He also agreed that it was unusual for a late 2007 model to show this problem as they ‘should’ have fixed it by then.

Like I said, it was dealt with very quickly, in and out within about 15 minutes – although granted i’ve got to go back to the store again when they have the part in. I don’t, however, understand why he asked for my admin account password, I declined to give it to him purely on the basis that there is a lot of stuff on here that is under NDA. I got a little huff out of him for that one even though I offered to turn on the ‘Guest’ account access if they need to test out functionality. I’m going to run a clean install of Leopard today anyway, due to the repeated shutdown and screen lock problems i’m having, i’ll just leave all of that stuff off for the moment until they’ve been able to do their thing.