Before I go:

I’ve been using Ebay for a good 5 or 6 years and never had a *real* problem at all, until January this year. I took a BiN auction and paid the (fortunately) reletively low price via PayPal. Ebay has this to say about PayPal:

When a buyer pays with PayPal for a qualifying listing, s/he is protected up to £500 at no additional cost if that item is not as described or is simply not received at all.

A week passed with no correspondance from the seller, which isn’t unusual. That became two weeks and 7 days later three. No response at all to emails so, out of principal more than anything I logged the claim case with paypal. I just got this response from them:

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favour, however, we were unable to recover any
funds from the seller’s account. As stated in the PayPal User Agreement,
recovery of funds associated with a Buyer Complaint cannot be guaranteed.

Brilliant.

Judging by the number of negavative feedbacks against the sellers paypal account, it wasn’t a one off. Now, I know about people getting their accounts hacked and everything but in most cases i’ve heard of the person on the wrong end of the hacking usually has the decency to reply to the emails sent – even if it is just to say WTF. Besides, in this day and age when EVERYONE should know about phishing and the importance of strong passwords I have zero sympathy for people who cannot protect themselves online, especially when other people lose out because of it.

Thanks Ebay, Thanks PayPal and thanks [email address redacted]

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